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I’ve bought this refurbished laptop and until now i haven’t had a single problem with it, everything works. The only thing i changed was the os, i downgraded it to XP. It was a necessity.
I bought 2 HP laptops and have had nothing but trouble. 1 laptop had to go back to the shop three times: once because the bracket connecting the screen to the keyboard broke, once because the hard drive was defective and once because the sound card was defective. One time I sent it to HP and they returned my computer still broken. My other laptop had to be returned to the factory because the hard drive was defective. I have had to do so many system restores (and in fact did one last night) and lost programs that I had to buy (Word Perfect). Even though it was supposed to have been repaired, my itunes library still doesn’t play right. The music will skip. This computer is a huge disappointment. I don’t even use the computer anymore because it is so annoying. Vista makes it even worse (although I think hp finally realized this.)
No support, October 9, 2009 By Stan Tomberg (Hendersonville, NC) – See all my reviews
On 1/01/09 I called customer service (that is what they call it). I told the tech my internal lightscribe drive would not burn label’s. I am not a not a novice and I went through all the steps – uninstalling the drive and reinstalling the drive, etc. I told the the tech that my external lightscribe drive was working fine so it had to be the drive. He had me duplicate all the steps I Had already done and after 1:05 he said he would send me a new drive it was under warranty got my credit card info and he put me on hold. After 10 minutes (1:15 total time) I hung up.
I called back after I cooled down and got a tech who saw what was done, bur insisted to let him take over my PC. He assured me it take only 20 minutes and I agreed. An hour and 35 minutes later I told him just take of ordering the drive (it seems the first tech did not it. Hr agreed and then after being on hold for 5 minutes he told me the system was down and I would have to call back on 11/2/09.
Both techs had bad attitudes and treated me like a dummy. I wasted two hours and 40 minutes of being insulted and talked down to!
Good product overall. Box was a bit banged up when I got it so I was apprehensive but there was no damage I could see. Love the full keyboard and the feel of it. Other PC’s I’ve had didn’t have the same good feel when stroking the keys. My only complaint is the USB ports, there’s 3 of them, aren’t easily usable. Very difficult to use one in particular so I don’t use it. It just doesn’t feel like it’s to the specs it should be. Other than that very happy with it.
I bought this for a client. I set it up and she bought from me. It is bright LCD. I like the keyboard with the 10-key. IT has no PCMCIA/PC Card or Expresscard slots. THE STUPID THING HAS NO GIGABIT Network. That’s ridiculous. Besides that, the video cam is nice to have. As with all laptops, it needs a backlit keyboard, but Macbook Pros are one of the few that have it. This does have a modem, which she needed. The Pentium Processor is like a Core 2 Duo with a little less cache… almost the same. Comes with Vista 32-bit SP1 and 3GB. There is no latch for the case lid. They could have at least put a magnetic catch on it. I don’t like the fat power connector, but it works.
The video cam software has a bug. Needed to update it and other miscellaneous software with HP updates. Not a lot of junk programs to uninstall (bloatware) — I only removed 2 programs that sit on the Start Menu. I spent 3 hours or so updating this to SP2, latest Windows update, and getting a lot of updated HP software installed for customer. Almost all went smooth. The HP stupid BIOS updating software is stupid… it updates the BIOS but locks up. You have to manually power cycle while in Vista. I called HP on a screen that said “DO NOT TURN OFF COMPUTER” but I had a thumb’s up. Eventually, they closed the case and said good luck. Call us back if it won’t boot back up. It did of course. I did 2 BIOS updates with same issue. It is called InsydeFlash or Insyde BIOS Flash, and it is terrible.
Anything missing? Yeah, well, a lot of the direct access buttons. I like a button or better a dial for volume. This laptop doesn’t have dedicated keys for stuff like that. You have to get up really close and read the function keys.
Overall, this is a decent machine and rates 5 stars even with my nitpicking. Its Vista rating was about 3.6 or 3.7 I think with a low for the gaming performance. It came with Norton antivirus trial and Office 2007 trial. Another downer is that you have to make your own backup DVDs, but the D drive is only about 10 GB, which is fine for a 300 GB drive.
Should be getting the upgrade to Windows 7 with this machine.
There was a rebate offered for this, I think. “Purchase an HP Pavilion notebook PC with a model number ending in “us” or “se” and receive $50 (U.S.) cash back.” which is at [...] and I hope it works. Amazon doesn’t list it on this page.
#1 by Galindo on November 15, 2009 - 1:05 pm
Quote
I’ve bought this refurbished laptop and until now i haven’t had a single problem with it, everything works. The only thing i changed was the os, i downgraded it to XP. It was a necessity.
#2 by Jopling on November 15, 2009 - 1:05 pm
Quote
I bought 2 HP laptops and have had nothing but trouble. 1 laptop had to go back to the shop three times: once because the bracket connecting the screen to the keyboard broke, once because the hard drive was defective and once because the sound card was defective. One time I sent it to HP and they returned my computer still broken. My other laptop had to be returned to the factory because the hard drive was defective. I have had to do so many system restores (and in fact did one last night) and lost programs that I had to buy (Word Perfect). Even though it was supposed to have been repaired, my itunes library still doesn’t play right. The music will skip. This computer is a huge disappointment. I don’t even use the computer anymore because it is so annoying. Vista makes it even worse (although I think hp finally realized this.)
#3 by Unruh on November 15, 2009 - 1:05 pm
Quote
No support, October 9, 2009
By Stan Tomberg (Hendersonville, NC) – See all my reviews
On 1/01/09 I called customer service (that is what they call it). I told the tech my internal lightscribe drive would not burn label’s. I am not a not a novice and I went through all the steps – uninstalling the drive and reinstalling the drive, etc. I told the the tech that my external lightscribe drive was working fine so it had to be the drive. He had me duplicate all the steps I Had already done and after 1:05 he said he would send me a new drive it was under warranty got my credit card info and he put me on hold. After 10 minutes (1:15 total time) I hung up.
I called back after I cooled down and got a tech who saw what was done, bur insisted to let him take over my PC. He assured me it take only 20 minutes and I agreed. An hour and 35 minutes later I told him just take of ordering the drive (it seems the first tech did not it. Hr agreed and then after being on hold for 5 minutes he told me the system was down and I would have to call back on 11/2/09.
Both techs had bad attitudes and treated me like a dummy. I wasted two hours and 40 minutes of being insulted and talked down to!
Price can not overcome lack of service
#4 by Holloway on November 15, 2009 - 1:05 pm
Quote
Good product overall. Box was a bit banged up when I got it so I was apprehensive but there was no damage I could see. Love the full keyboard and the feel of it. Other PC’s I’ve had didn’t have the same good feel when stroking the keys. My only complaint is the USB ports, there’s 3 of them, aren’t easily usable. Very difficult to use one in particular so I don’t use it. It just doesn’t feel like it’s to the specs it should be. Other than that very happy with it.
#5 by Janssen on November 15, 2009 - 1:05 pm
Quote
I bought this for a client. I set it up and she bought from me. It is bright LCD. I like the keyboard with the 10-key. IT has no PCMCIA/PC Card or Expresscard slots. THE STUPID THING HAS NO GIGABIT Network. That’s ridiculous. Besides that, the video cam is nice to have. As with all laptops, it needs a backlit keyboard, but Macbook Pros are one of the few that have it. This does have a modem, which she needed. The Pentium Processor is like a Core 2 Duo with a little less cache… almost the same. Comes with Vista 32-bit SP1 and 3GB. There is no latch for the case lid. They could have at least put a magnetic catch on it. I don’t like the fat power connector, but it works.
The video cam software has a bug. Needed to update it and other miscellaneous software with HP updates. Not a lot of junk programs to uninstall (bloatware) — I only removed 2 programs that sit on the Start Menu. I spent 3 hours or so updating this to SP2, latest Windows update, and getting a lot of updated HP software installed for customer. Almost all went smooth. The HP stupid BIOS updating software is stupid… it updates the BIOS but locks up. You have to manually power cycle while in Vista. I called HP on a screen that said “DO NOT TURN OFF COMPUTER” but I had a thumb’s up. Eventually, they closed the case and said good luck. Call us back if it won’t boot back up. It did of course. I did 2 BIOS updates with same issue. It is called InsydeFlash or Insyde BIOS Flash, and it is terrible.
Anything missing? Yeah, well, a lot of the direct access buttons. I like a button or better a dial for volume. This laptop doesn’t have dedicated keys for stuff like that. You have to get up really close and read the function keys.
Overall, this is a decent machine and rates 5 stars even with my nitpicking. Its Vista rating was about 3.6 or 3.7 I think with a low for the gaming performance. It came with Norton antivirus trial and Office 2007 trial. Another downer is that you have to make your own backup DVDs, but the D drive is only about 10 GB, which is fine for a 300 GB drive.
Should be getting the upgrade to Windows 7 with this machine.
There was a rebate offered for this, I think. “Purchase an HP Pavilion notebook PC with a model number ending in “us” or “se” and receive $50 (U.S.) cash back.” which is at [...] and I hope it works. Amazon doesn’t list it on this page.